Frequently Asked Questions
Find quick answers to your questions about shopping at Søstrene Grene.
What are your delivery options and costs?
We offer standard home delivery and delivery to parcel shops. Shipping costs depend on your location and the size of your order, but we provide free shipping on orders above a certain threshold, which is specified at checkout.
How do I return an item if I change my mind?
You can return your items within 30 days of receipt. Items must be in their original packaging and in the same condition as when you received them. Please use our online return portal to generate a shipping label.
Are Søstrene Grene products safe and sustainable?
Yes, we have strict requirements for our suppliers regarding quality, safety, and social responsibility. Many of our products carry international certifications such as FSC for wood products and the Nordic Swan Ecolabel.
What payment methods do you accept?
We accept major credit cards including Visa and Mastercard, as well as digital payment solutions like PayPal and Apple Pay. Local payment options may also be available depending on your country.
Can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking link. You can use this link to follow your package's journey to your doorstep.
What should I do if my product arrives damaged?
If you receive a damaged or defective item, please contact our customer service team immediately with your order number and photos of the damage. We will arrange for a replacement or a full refund.